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How to get your overdue invoices paid

Written by: Mettle editorial, Content writers, Mettle
5 min read

You’ve done the work and now it’s time to get paid. The invoice is set up and has been sent over to the client. Payment day arrives but the money doesn’t. So what do you do?

How to chase invoices and get paid

In this article, we’ll take a look at some methods you can use to try and make sure you get paid on time and if not, how you can effectively chase invoices. 

Setting up an invoice

The first step to getting paid is to put together an invoice and send it to the client. 

A well-put-together invoice that outlines the amount, payment details and also expectations around when you should be paid are all steps to ensuring your invoice is paid (and on time). 

With a Mettle business account, you can take the hassle out of getting an invoice made and do it all in-app. You can create custom invoices with your logo and business name, and send them on the go. 

You can also make sure that a customer knows a payment is overdue with automated reminders. Find out more about Mettle’s payment features here.

Set expectations early 

This is one of the key ways to make sure that invoices are met within the terms agreed. 

When agreeing on the cost with the client, you can also set out payment terms that include when you will invoice, how long they have to pay and how long before you may charge interest or late fees. 

Payment terms usually include:

  • When you expect to be paid in full. Whether that’s on receipt of the invoice, within 30 days or on a specific date

  • Any requirements for a deposit payment upfront

  • How you want to be paid e.g. by bank transfer or other means 

It’s recommended that you share these in writing and ask that your customer acknowledges them. You can also add notes to your Mettle invoices to remind your customers of these payment terms when they receive your invoice. 

The government now allows small businesses to charge up to 8% interest plus base rate on late payments. You can also transfer any debt recovery costs to the client. 

In the government’s eyes, a payment becomes late 30 days after invoicing or the product or service is delivered, if no prior terms have been agreed. 

You can charge whatever late fees you like within the government guidelines, but it’s probably best to make sure your client is aware of these before jumping into a transaction. 

Steps to chasing an overdue invoice 

There are six steps you can take to chase an overdue invoice. They are listed out below.

1. Automate reminders through the Mettle app

The Mettle app will send you a reminder if an invoice hasn’t been paid yet. Through the app, you can ‘nudge’ someone about their overdue invoice.

To do this, go to the invoice page, click on ‘Send reminder’ and select the messaging service you’d like to use to send the reminder.

2. A gentle reminder 

The agreed payment date outlined on the invoice has come and gone and no payment has been received. About 48 hours after the invoicing date, why not send the client a gentle reminder that payment was due? Ask if there is any delay and if there is anything you can do to help move things along. 

Hey Sarah, 

Hope you’re well. 

The invoice for last month’s classes was due two days ago. I was just checking in to see if everything was okay or if there was going to be any delay in payment? 

I’ve re-attached the invoice for reference. Let me know if there is anything I can do to help. 



Don’t be too forceful at this stage. You know your clients and how best to speak to them. 

3. 7 days after payment was due 

The payment was now due 7 days ago, but the invoice has still not been settled. An email was sent 48 hours after the agreed payment date, but that wasn’t enough. 

You may want to send another email reminding them of the outstanding amount and explain that the payment is now overdue. It may also help to remind them that after so many days, late fees or interest may kick in. 

Hey Sarah, 

Just wanted to check in on Invoice #123 and see if there was anything I could do to assist with moving payment along. 

The invoice was due 7 days ago and the outstanding cost stands at £257.45. 

I’d really appreciate it if you could let me know when I can expect payment or if there are any delays or queries around the invoice. 

As per our agreed terms, if payment isn’t met 30 days after the agreed date a 2% interest will be added for each day the payment is late. 



The email should be slightly firmer in tone than the previous one, but still not too forceful. You want the client to reach out and explain why a payment may be late or let you know if there are any delays. 

4. Still not been paid? Call the client

If emails don’t seem to be working, it might be best to just try and call them and see if you can have a chat. 

We’ve all done it. Left that email in our inbox, unread, because we didn’t want to deal with it straight away and then it gets completely forgotten about. A call is slightly harder to ignore for long periods of time. 

A phone call also allows you to talk freely to your client and they might be more inclined to open up about any delays or trouble they’re having making the payment. 

5. How long can you chase an invoice? 

If payment still isn’t made after all previous attempts, you need to stay on it and chase the invoice on a regular basis. According to the Limitation Act (1980), you can chase an unpaid invoice for up to six years so going quiet and not asking for payment could lead to a longer wait time.

If you manage to make contact with the client and speak to them and payment is promised, make sure you get the new payment date in writing. 

If payment still isn’t met 30 or 60 days after the initial agreed payment date, then you might want to consider legal action. As a small business, you have a number of options including small claims court, debt recollection etc. 

You can find out more of your legal rights and what your options are on the government’s website.

Invoicing with Mettle 

Mettle’s invoicing tools not only allows you to create and send branded invoices on the go but also gives you a view of all outstanding and upcoming payments. You can set up automated reminders so that you don’t have to chase invoices yourself and hopefully receive payment without even thinking about it. 

You can find out more about Mettle here.

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At Mettle, our aim is to give everyone the financial confidence to work for themselves, and that’s no different with our content. We want to give small business owners, freelancers and sole traders the tips, tricks and industry updates they need to run their businesses. 

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