Switch your Mettle e-money account to a new Mettle bank account with a balance of £7,500 or more before 31 December 2023 and we'll give you £200.
Switching to the Mettle bank account is not available to all customers. Check your app for updates.
You must be a current Mettle e-money customer, have not previously held a Mettle bank account and must not be in the process of closing your account.
To be eligible for the cash incentive, you must meet the criteria to open a Mettle bank account, be a UK resident and have a minimum balance of £7,500 at the time of opening the Mettle bank account.
The cash incentive offer ends 31 December 2023. We reserve the right to withhold, or require repayment of, any reward, or determine that you are not eligible to participate in the cash incentive.
We also reserve the right to amend, suspend, withdraw or vary the cash incentive for any reason without notice.
We want to help you reach your savings goals, so we’re building an interest-paying savings pot. It won’t be available right away, but we’ll let you know once it’s ready.
You'll have a total account limit of £1.1 million. This includes up to £1 million in your main account, and up to £100k in pots.
Your funds are protected by the Financial Services Compensation Scheme (FSCS) up to £85k.
Your old account details will no longer work.
Your new bank account will replace your e-money account.
Your e-money balance (including money in pots) will be safely moved to your new account.
We’ll email your standing orders and Direct Debit information, with instructions on how you can set them up again.
This will take 3-5 working days. Your old card will no longer work.
All your FreeAgent data and transactions will remain as they are.
You’ll need to update outstanding invoices, and let your contacts know your new details for any payments you’re expecting.
Use the email we send you to set them up again.
The balance of your existing pots will be moved to your main balance in your new account.
You can do this once you’ve activated your new card.
Any connections you currently have will expire.
We've built a new Mettle business bank account on NatWest’s banking licence where your eligible funds, up to £85,000, are protected by the Financial Services Compensation Scheme (FSCS). We have plans to offer you even more banking and financial features in the future.
You’ll know when you’re able to switch to a Mettle bank account if you can see the option ‘Switch to our new bank account’ on the Account screen in your Mettle app. If you can’t see this option, it’s not available to you yet.Read more
We’re working on making this available to all customers, so please keep checking the app to see when you can switch.
There are no immediate changes to your Mettle e-money account, and you can continue to use it as you normally do. We’ll provide you with formal notice of this change next year.
You will be locked out of your account whilst we open your bank account. This can take up to 2 hours.
If something went wrong when opening your new bank account, we’ll have been made aware that there is a problem and will be working to fix it. We’ll be in touch with you as soon as the issue is fixed.Read more
In the meantime, you can contact us via email at email@example.com or by calling 0800 0987 765.
When you switch to the Mettle bank account your e-money account will be closed.Read more
Some points to consider:
You’ll no longer have access to your transaction history, so we recommend downloading this before you switch over
The switch process can take up to two hours. Your Mettle app will be locked during this period
You’ll have to set up your regular payments and Pots again, and reissue invoices with your new account details
You can find more answers to additional questions in our help centre.