Coronavirus: a message to our customers
The outbreak of the coronavirus will have an impact on businesses across the globe so we wanted to take this opportunity to reassure you that we're open and operating as usual.
At Mettle, the health and wellbeing of our customers and team is our main priority.
So we’ve taken steps to ensure that we can keep Mettle running and continue to provide you and your business with the support you need.
To keep our team and their families safe, we have moved to remote working. Many of us work from home quite often so this move has no impact on the services we provide you.
Advice and guidance
We’re aware that the coronavirus could impact you in different ways. So here is the latest news on the government’s support for businesses.
Additional links to keep you and your family safe:
Beware of fraud
To help protect yourself from fraud, the Financial Conduct Authority (FCA) gives clear guidance on how to spot coronavirus scams.
If you’re worried that you’ve purchased goods or services that may be fraudulent or have been caught out by another scam, get in touch with us right away.
You can also lock your Mettle card within the app by tapping ‘Lock card’ on the Account screen.
Practical advice for businesses
Here is a list of practical considerations and potential solutions that may help your business during this time:
Encourage employees to work remotely where possible
Consider increasing the amount of cleaning on surfaces such as desks, keyboards, door handles with an anti-bacterial solution and having hand sanitiser gel readily available for your staff and customers to use
Advise employees to avoid non-essential travel and consult national travel advice before going on essential business trips
Ensure employees self-isolate, even if asymptomatic, when returning from Category 1 countries/areas
Impact on your Mettle account
As a result of the government’s business continuity planning and the closure of some Post Offices, new customers or customers who have ordered a new card may experience longer waiting times. This could result in you struggling to pay in cash.
We're keeping a close eye on how this develops and will continue to update you as things progress.
As always, our team is here to support you so please get in touch if you want to speak with us or if there is anything we can do to help you. The quickest way to reach us is through our in-app chat.
Alternatively, you can email us at email@example.com.